YOUSEF's CV
YOUSEF KATMAWI
BUSINESS SYSTEMS ADMINISTRATOR | BUSINESS ANALYSIS
Profile summary
Strategic Business Systems Administrator with over 22 years of experience shaping systems analysis and operational delivery outcomes in the GCC. Directing business and system gap analysis across CRM, billing, payment, ERP, and entitlement platforms. Committed to aligning technical capabilities with commercial requirements to protect recurring revenue and drive operational consistency.
Career highlights
Revenue Recovery and Systems Administration: Protected recurring revenue by identifying a critical transition issue and recovering more than 6,000 active customers since 2017.
Data Reconciliation and Integrations: Reconciles data across multiple platforms and manages customer engagement integrations including event tracking and push delivery investigations.
Cross-Functional Requirements Coordination: Directs business and system gap analysis while coordinating multi-functional requirements, testing, defect resolution, and software releases.
Key skills
Professional experience
Directs business and system gap analysis across CRM, billing, payment, ERP, and entitlement platforms, coordinating multi-functional requirements, user acceptance testing, defect resolution, and software releases across product, QA, finance, CVM, and operations.
- Protected recurring revenue by identifying a critical transition issue and recovering more than 6,000 active customers since 2017.
- Reconciles Hansen ICC and IBS, Oracle, ERP, payment, and entitlement data while investigating mismatches and root causes.
- Manages Clever Tap and Braze integrations, events, segmentation, OTP, reminders, and push delivery investigations.
- Builds and validates API automation using Postman, Node.js, SQL, and REST APIs.
- Supported migrations and product launches including Wave, OSNtv Play, and the OSN Android Box.
Managed customer account administration, operational reporting, and backend data validation processes. Investigated billing, payment, product, and service exceptions to coordinate cross-team resolution.
- Identified recurring process gaps and escalated system issues with supporting evidence.
Shaped customer support workflows, steering account operations and technical issue resolution for subscriber bases. Collaborated with backend technical teams to investigate complex cases and escalated recurring service problems.
- Resolved inquiries regarding billing, payments, subscriptions, activation, technical issues, and service requests.
- Escalated recurring customer-impacting issues and built strong knowledge of OSN systems and customer journeys.
Guided daily showroom operations and sales execution in Dubai, overseeing store teams and inventory workflows to sustain service standards.
- Steered sales performance and customer service routines across store operations.
- Managed inventory levels and coordinated team activities to support showroom goals.
- Managed administrative processing for subscription packages following direct client negotiations.
- Processed technical quotations and proposals for business clients.
- Coordinated with suppliers to align product specifications with client requirements.
- Managed inbound purchasing workflows and outbound sales channels to maintain operational continuity.
- Recovered over 6,000 active customers by identifying a critical transition issue and protecting recurring revenue.
- Maintains Clever Tap and Braze integrations, events, segmentation, OTP, reminders, and push-delivery investigations.
- Tracked inventory levels and managed daily staff routines to maintain operational consistency across the floor.
- Processed subscriber accounts and managed contract agreements during the active period.
Education
Languages
Arabic · Professional
English · Professional